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Text Reads: Pay & Collect

If you want to encourage more customers to visit you in store, but you also want to offer them the ease of browsing and buying from home, Pay & Collect might be the option for you. Combining the relationship building visit to store with the ease of browsing online in your spare time is increasingly popular and offers the best of both worlds.  

As customers can search Esperanza with our handy postcode filter, finding those local to them is so easy, so why not encourage them to pay you a visit.

If you want to encourage more customers to visit you in store, but you also want to offer them the ease of browsing and buying from home, Pay & Collect might be the option for you. Combining the relationship building visit to store with the ease of browsing online in your spare time is increasingly popular and offers the best of both worlds.  

As customers can search Esperanza with our handy postcode filter, finding those local to them is so easy, so why not encourage them to pay you a visit.

Text Reads: Why Esperanza
Creating an Esperanza account isn’t just about making sales, we are building a community. If every high street shop, charity shop and small business in the UK had an account on Esperanza, then every consumer in the UK would have access to their local high street at the click of a button. What better way to encourage shopping local?
Text Reads: Product Tabs
On your Add Product Details page, you may have noticed the product tabs at the bottom. Each tab allows you to further customise your listing. Let’s take a look at each tab in more detail.

General

  • Under the General tab you can set your products price. You can also enter a sale price.
  • Under the Sale Price box, you will notice a Schedule button. When you select this, you can set prices for a sale between two dates. Use this to plan a future sale so you don’t have to go back and change the price again afterwards.

Inventory

  • Under the inventory you can add individual product SKUs if relevant to your business.
  • You will notice the Manage Stock tick box. Under all circumstances unless you have a constant endless supply of stock, you must tick this box.
  • Enter your available stock quantity or if you are not selling through Esperanza, set the value to 0.
  • The Allow Back Orders and Low Stock Threshold options allow your store orders to go below zero which is useful if you have the ability to acquire more stock and would like to keep the item available for sale. You have the option to Allow Back Orders, and to Allow But Notify Customers.
  • The final option is the Sold Individually tick box which stops customers from buying more than one of the item listed.

Linked Products

  • Under the Linked Product tab, you can add upsells and cross sells. This gives you the option to introduce the customer to other products they may be interested in.
  • Begin typing the name of another of your products, and you will notice its name pop up. Select the item to add it to the list.
  • If you have not yet added other items, you can come back to this section at a later date to add them in.

Shipping

  • It is not essential to add the measurement details of your items.
  • Under the Shipping Class selection, you will find the name of your stores class which will look something like YourShop-4469. Once this is selected, the shipping options you have set up in your Store Settings will be in place.

Attribute

  • Under the Attribute tab, select Product Attributes from the drop-down menu and click Add.
  • Under the Values section, you can add relevant attributes to your product. Use this section to emphasize important values like plastic free or vegan.
  • You can also select Our Store from the drop-down menu. Use the values here to tell us about your store. For example, Our Store is LGBTQ+ Owned.

Think we are missing an attribute which your store needs? Let us know here.

Advanced

  • In the advanced tab you can add a purchase note. This is the ideal place to add a thank you note to your customer or explain lead times again as a reminder.

Policies

  • If you leave the policies section empty, the policies you have entered in your store settings will show alongside your product.
  • If this specific listing has different policies such as a longer lead time, or is a charity product, you can add your specific product policies here.
Text Reads: Listing For Pay & Collect
  • To set up Pay & Collect, head to the Store Settings button, and select Shipping from the drop-down menu.
  • You’ll see United Kingdom under the heading Zone Name. Click on the eye icon to the right. Underneath the table titled Shipping Methods, select the Add Shipping Method button.
  • You’ll notice 3 different shipping choices.
  • Select Local Pickup from the drop-down menu, and then Select Shipping Method.
  • Make sure the tick box on the shipping table is selected and shows ‘enabled’.
  • If you would like to charge a fee for collection, select the pencil icon on the right side of the table and enter the cost.
  • Remember to click Save Changes in the top right corner to save your preferences.

 

To also include shipping options read our shipping guide here.

To find out more about how to list your items, click here.

Text Reads: Fees

Esperanza only charges a fee when you make a sale, there are no listing of membership fees. If you do not use our sales functions, you will not be charged. This means using the ‘Show Off Your Shop’ method is free.

When you sell on Esperanza you will need a Stripe account to process payment. When a customer pays, the funds will almost immediately hit your Stripe account minus your fees which are taken automatically.

You will be charged a total of 7.4%+20p per transaction. This includes a 1.4%+20p Stripe charge and a 6% Esperanza charge. We offer a 2% discount on our fees for charity shops, so please get in contact if that is you.

green leopard skirt hanging up
Text Reads: Why Esperanza
Creating an Esperanza account isn’t just about making sales, we are building a community. If every high street shop, charity shop and small business in the UK had an account on Esperanza, then every consumer in the UK would have access to their local high street at the click of a button. What better way to encourage shopping local?
Text Reads: Listing For Pay & Collect
  • To set up Pay & Collect, head to the Store Settings button, and select Shipping from the drop-down menu.
  • You’ll see United Kingdom under the heading Zone Name. Click on the eye icon to the right. Underneath the table titled Shipping Methods, select the Add Shipping Method button.
  • You’ll notice 3 different shipping choices.
  • Select Local Pickup from the drop-down menu, and then Select Shipping Method.
  • Make sure the tick box on the shipping table is selected and shows ‘enabled’.
  • If you would like to charge a fee for collection, select the pencil icon on the right side of the table and enter the cost.
  • Remember to click Save Changes in the top right corner to save your preferences.

 

To also include shipping options read our shipping guide here.

To find out more about how to list your items, click here.

Text Reads: Product Tabs
On your Add Product Details page, you may have noticed the product tabs at the bottom. Each tab allows you to further customise your listing. Let’s take a look at each tab in more detail.

General

  • Under the General tab you can set your products price. You can also enter a sale price.
  • Under the Sale Price box, you will notice a Schedule button. When you select this, you can set prices for a sale between two dates. Use this to plan a future sale so you don’t have to go back and change the price again afterwards.

Inventory

  • Under the inventory you can add individual product SKUs if relevant to your business.
  • You will notice the Manage Stock tick box. Under all circumstances unless you have a constant endless supply of stock, you must tick this box.
  • Enter your available stock quantity or if you are not selling through Esperanza, set the value to 0.
  • The Allow Back Orders and Low Stock Threshold options allow your store orders to go below zero which is useful if you have the ability to acquire more stock and would like to keep the item available for sale. You have the option to Allow Back Orders, and to Allow But Notify Customers.
  • The final option is the Sold Individually tick box which stops customers from buying more than one of the item listed.
green leopard skirt hanging up

Linked Products

  • Under the Linked Product tab, you can add upsells and cross sells. This gives you the option to introduce the customer to other products they may be interested in.
  • Begin typing the name of another of your products, and you will notice its name pop up. Select the item to add it to the list.
  • If you have not yet added other items, you can come back to this section at a later date to add them in.

Shipping

  • It is not essential to add the measurement details of your items.
  • Under the Shipping Class selection, you will find the name of your stores class which will look something like YourShop-4469. Once this is selected, the shipping options you have set up in your Store Settings will be in place.

Attribute

  • Under the Attribute tab, select Product Attributes from the drop-down menu and click Add.
  • Under the Values section, you can add relevant attributes to your product. Use this section to emphasize important values like plastic free or vegan.
  • You can also select Our Store from the drop-down menu. Use the values here to tell us about your store. For example, Our Store is LGBTQ+ Owned.

Think we are missing an attribute which your store needs? Let us know here.

Advanced

  • In the advanced tab you can add a purchase note. This is the ideal place to add a thank you note to your customer or explain lead times again as a reminder.

Policies

  • If you leave the policies section empty, the policies you have entered in your store settings will show alongside your product.
  • If this specific listing has different policies such as a longer lead time, or is a charity product, you can add your specific product policies here.
Text Reads: Fees

Esperanza only charges a fee when you make a sale, there are no listing of membership fees. If you do not use our sales functions, you will not be charged. This means using the ‘Show Off Your Shop’ method is free.

When you sell on Esperanza you will need a Stripe account to process payment. When a customer pays, the funds will almost immediately hit your Stripe account minus your fees which are taken automatically.

You will be charged a total of 7.4%+20p per transaction. This includes a 1.4%+20p Stripe charge and a 6% Esperanza charge. We offer a 2% discount on our fees for charity shops, so please get in contact if that is you.