Buyer Terms and Terms of Using Our Site

Acceptance of terms.

Our terms do not affect your statutory rights.

Please check additional terms and policies related to specific items and services sold on by reading the policies tabs in full before making a purchase.

  1. Payment methods

Payments made for goods and/or services from are processed through Stripe. Please see Stripes own terms for more information. Making a purchase with Esperanza means a customer agrees to both Esperanza Retail and Stripes terms. If payment is unsuccessful, orders will not be fulfilled. All non custom product based orders must be paid in full before items are shipped. Any service based payment must be completed on request, we may request payment up front for service based purchases, unless otherwise agreed prior to commencement of work. Payment and orders are accepted from the UK only. Please check with your own bank for any extra charges. All prices will be shown in the Great British pound and payment is only accepted in this currency.


  1. Delivery

Product based items are usually shipped in 3-5 working days. Services lead time fluctuate based on demand and availability. Please contact us at to discuss before making a purchase. For further and more specific delivery information please check items individual policies. Postage is made through Royal Mail 2nd class.


  1. Cancellations

To cancel an order, you must contact us at to let us know. If an order has been fulfilled or dispatched the item(s) must be returned to us in pristine condition. Unless faulty, it is the responsibility of the buyer to arrange and pay for returns. If items arrived, faulty, damaged, or not as described or fails to arrive within 14 days from dispatch, please contact us at to discuss a refund, replacement or alternative. Proof in the form of photographs of faulty items is required.


  1. Data

Please refer to our Privacy Policy for details.

We store the data that is necessary to fulfil your order, and retail contact details for our mailing list when permission is given.


  1. Other applicable terms and conditions

Additional terms and conditions may apply to some of our products and services. You will find these on the pages of the products/services applicable.

  1. Law and jurisdiction

Contracts for the purchase of goods or services through our Site shall be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England.


  1. Disclaimer of Warranties and Limitation of Liability

Esperanza disclaims responsibility for any harm resulting from your use of any part of the service to the fullest extent as allowed by law.
b) The Site is provided “as is” and “as available” and we expressly disclaim to the fullest extent permitted by law all express, implied and statutory warranties.

  1. Force majeure

In circumstances where Esperanza are prevented or delayed from carrying our obligations under the Terms and Conditions due to reasons beyond our control included and not limited to, acts of god/goddess/deity, war, national emergency, government actions, riot, fire, explosion, flood, epidemic, strikes, delays affecting carriers or suitable materials then Esperanza obligations shall be postponed for that period of time that the aforementioned circumstances continue.



Our privacy policy including GDPR statement can be seen in full here.