We do not tolerate any form of hate speech, discrimination, or abuse on our platform.
To discuss purchases and purchasing queries, customers should contact the shop they are using directly. Esperanza will only contact a customer in relation to an order if we believe our intervention is necessary to resolve any issues.
Esperanza is purely a platform for retailers to advertise their shops and therefore do not accept responsibility for disputes between buyer and seller. We will intervene only if either party is acting in a way which goes against our policies.