Sellers agree to resolve all disputes with buyers directly. Esperanza have the power to ‘step in’ and remove any shop or seller profile if we believe them to be acting against our policies.
When sellers sign up to Esperanza, they agree to uphold all retail laws and accept all liability for what they are selling. When a sale is made on Esperanza, vendors will receive a sale confirmation email and a commission confirmation email – see fees section. It is then the vendors responsibility to fulfil the order.
Buyers have 30 days from day of sale to request a refund. It is the responsibility of the vendor to process all returns. This is per retail law. More info here: Gov.uk on returns and refunds.
Sellers must be honest and clear with their listings.
Dangerous items, alcohol sales and illegal items are not permitted on our platform.
The sale of livestock or animals is not permitted.
We do not accept sellers who are selling from an MLM business.
When listing an item, sellers agree that they have the right to sell the product.
We are a platform for UK businesses and charity shops only.
We are always on hand to support our vendors should you need us, please contact us here.
To sell on Esperanza, vendors must have a Stripe account. For information on connecting your Stripe account to Esperanza please contact email@example.com
When taking payment online, Stripe charges vendors 1.4% + 20p for each transaction.
Esperanza charges 6% from each transaction.
In total a vendor will receive 92.6% – 20p of their total sale cost.
Payment should be immediate, but please allow 24 hours.
If you are a charity shop, please contact us at firstname.lastname@example.org for a reduction on our Esperanza selling fees.